Reviewing Your Video e-Card Announcement/FAQ
Once the videographer has created your video e-card announcement proof, you are emailed a link to view your proof online. Your first video e-card announcement proof
is created utilizing the best placement and color coordination for the photos, you provided. Two separate revisions (minor changes/corrections, not a completely new design) are provided free of charge.
Should you need a fourth proof and any additional online proofs, they will be $5 each.
You will need to carefully review all aspects of your video proof before responding. This includes evaluating colors, fonts, placement and size of photos, and checking for typographical errors. Read the text on your proof out loud and also have a second person carefully review it. Don't be in a hurry to approve your video e-card announcement proof—this is when mistakes most often occur. Errors not caught on the video e-card announcement proof are the responsibility of the customer.
1st, 2nd, and 3rd Online Video Proof: Free (2nd and 3rd video proofs can be minor changes and revisions to the first proof, not a completely new design)
4th Online Proof and Each Consecutive Online Proof:
$5 each
Cancel your order after we've designed your video announcement and emailed you a proof:
We will refund all your money with the exception of a $15 design set-up fee.
Where do I send my photos?
You may email your digital photos to simprovideo@aol.com or you may snail mail or Fed Ex/UPS them overnight to Sim Pro Video & Audio 1550 Old East Road NE Palmyra, IN 47164.
Which method do you prefer to get the best quality print: digital image emailed to you or an actual photo mailed to you?
It depends on what type of camera your photos were taken with. If your images were taken with a digital camera, the best quality will be achieved if you submit the original unedited and unresized digital images. If the photos were taken with a traditional film camera, we prefer that you mail your original prints to us.
What is your Christmas deadline?
We suggest ordering by December 10th. This should allow ample time for the proofing, production.
After I place my order, can I send my digital pictures electronically and the remaining pictures (prints from a film camera) in postal mail?
Yes, you can certainly do that. When you email your photos, please mention that you are also mailing photos (that way we won't create your order with only the digital photos).
All the text that I want to appear on my card won't fit in the input boxes. Now what?
Inputting your text line by line exactly the way you want it formatted on the card is not necessary. The designer will properly format everything when she creates your proof. You can even type all your text for the video e-card into one line of the order form if you want to. Basically, you tell us the text that you want, and our artist properly formats it and arranges it around the placement of your photos and according to what the text is saying. You'll also be able to make changes to your text when you review your video e-card proof.
Can I make changes to my proof?
Yes. You'll have an opportunity to make changes to your proof. Your order will not be broadcasted an completed until you are satisfied with your layout and approve your video e-card announcement proof.
Can I cancel my order if I'm not happy with my proof?
Yes. We actually get this question a lot, but the truth is, if the customer doesn't like something about their proof they can simply request a change. We very rarely get cancellations, but when we do, we credit back to your credit card the full amount charged less a $15 design setup fee. What we do is create beautiful custom video e-card announcements based on what works with your photos and text. The end product is completely customized and retouched to work best with the photos you provide.
Will I be notified if the photos I upload are not ideal for this type of video e-card announcement due to coloring, lighting, resolution, etc?
Photos for an order are viewed when the order is next in the design queue (this can be up to three days after the photos were submitted). If there are problems with the images we will notify you before we begin work on your proof. It is important that you read through our photo requirements prior to submitting your photos. A quick guideline: never ever resize, edit, or crop the digital photos you send us. This is the number one cause of delays.
Do you put us in front of the background of the photo that we choose, or do you use our background and just make it look better?
All photos that appear on your video e-card will be your photos--yes, made better! We do not use picturesque beach etc. stock photography and insert your bodies into the photo.
Can I use professionally taken photographs on my video e-card announcement?
Yes. For images to which you do not own the copyrights to, the photographer's written permission is required. Even though you purchased prints and services from your photographer, the photographer/studio will still own the copyright to your photos unless the copyright purchase was a part of your photography package. Fill out and print the Photographer's Copyright Release Form and ask your photographer to kindly allow reproduction of your images and have them sign the release if they agree. Submit the copyright release with your photos. Your photographer's version of their release is also welcome.
We purchased a high resolution CD of our wedding photos and the rights to them. Do we still need the photographer to sign a release form?
No. A copyright is the right to reproduce a work. If you purchased the rights to your photographs that means you own the right to reproduce your images in any way you choose unless specified otherwise in your contract. Once you purchase the copyrights to your photos the photographer has no say in how you use or reproduce your images unless an exclusion is included in your purchase agreement.
My photographer doesn't want to email me the high resolution photo files. Can he email them directly to you to use on my video e-card announcement?
Yes. You will first need to place your order online. On the confirmation page you'll be given an order number with a reference to your order number and name. Have your photographer email your photo(s) to simprovideo@aol.com with a reference to your order number and name.
Can I phone-in my order instead of ordering online?
Should I send black and white or color photos?
We prefer to work with color photos. If a photo on your chosen design needs to be converted to black and white or sepia, we simply do it electronically from your color print or digital file. Sending us color photos will produce better results because we can control the contrast of the image much better than if the photo was submitted to us in black and white.
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